PierreCapitale IN BRIEF

How we protect you

From 24/7 account monitoring to encryption and password protection, we do everything we can to prevent online fraud and keep your personal information and your money safe.

Security guarantee

Our Internet Banking guarantee gives you 100% cover for unauthorised or fraudulent payments and transfers from your PierreCapitale International account. So you won’t be held liable for any transactions you haven’t authorised. You’ll also be reimbursed for the full amount if anyone uses your PierreCapitale credit or debit card details to pay for anything online*.

If you suspect you’ve been a victim of fraud you should report it immediately.

* Subject to terms and conditions

Global security network

To protect your account, we have a global network of security experts who work round the clock to identify threats and investigate suspicious activity. If we see something unusual that doesn’t fit your banking profile, we’ll try to stop the transaction being completed – and contact you to check if it’s valid.

If we discover someone has used your account to make unauthorised payments or transfers, we’ll take steps to limit the amount they take – minimising the impact on you. These steps include blocking transactions, suspending your account temporarily or closing your account and opening a new one.

Security technology

We use the most advanced security systems and software to protect your account from unauthorised use.

How to protect yourself

From viruses and spyware to phishing and fake websites, learn how criminals operate online – and how you can protect your computer, your cards and your personal information.

Protect your computer

How secure is your computer? Keeping your operating system, browser and security software up to date will protect you against threats from hackers, viruses and spyware.

  • Basic maintenance tips
    • Update your operating system. Newer systems like Windows Vista and Mac OSX are more secure.
    • Download security patches and updates. By choosing to receive automatic updates, you’ll have the latest software as soon as it’s available.
    • Disable File and Printer Sharing on your computer to prevent unauthorised access.
    • Use a current web browser – and keep it updated.
    • Set your browser to block pop-ups.
    • Turn your computer off when you’re not using it. If you’re not connected to the internet, you’re not exposed to hackers and viruses.
  • Using security software
    • Use the latest anti-virus software to protect your computer against viruses and spam. When you register for Internet Banking, you can download McAfee® anti-virus software for free.
    • Use an anti-spyware program.
    • If your operating system has a built-in firewall, make sure it’s enabled. Or install a separate firewall to block hackers.
    • Use a secure password to stop anyone accessing the files on your computer.
    • Use encryption software to protect wireless devices like your laptop, PDA and mobile phone.

Stay safe online

As well as protecting your computer, you should take steps to keep your personal information safe when you’re banking, browsing and shopping online – and when you’re using email and Instant Messenger.